Robin – Rob – Giles was appointed Director, Customer Services, in January 2019, following Richard Balshaw’s move to Toyota Financial Services (UK).
Giles started his career in management accounting in the retail motor industry and joined Toyota (GB) in 1993. After initially taking on a number of field-based management roles in sales and after sales he became Franchise Representation Manager in 1999 and then Brand and Retail Manager before being promoted to General Manager, Marketing Communications in 2002.
From 2008 Giles held several general manager roles heading Environment Strategy and CSR, Corporate Planning and Human Resources and Facilities.
He was promoted to the role of Director – HR, Corporate Planning, CSR and Legal in April 2013.
Born in South Somerset, Giles is married with three sons. He enjoys spending time with his family and friends and watching sport. He supports Arsenal FC, likes to travel, listen to music and attend major live performances.