- Toyota’s UK parts distribution centre team work into the night to keep programme on schedule
- 1,100 technicians given specific training in 48 hours
- Engineers from Toyota’s Burnaston factory travel nationwide to support recall activities
Toyota’s commitment to effecting a speedy and effective recall programme has enjoyed exceptional support from employees across its operations, many of whom have gone the extra mile – literally – to help.
The team at Toyota’s UK parts distribution centre at Lutterworth worked beyond their normal shift late into the night to ensure the parts needed for the accelerator pedal fix were despatched on schedule and were in place at Toyota service centres around the country ready for the work to start on time. Their commitment ensured that an unforeseen, external logistics problem in Europe had no knock-on effect on this side of the Channel.
Thanks to the efforts of 35 trainers, more than 1,100 Toyota technicians were fully trained in the work that needed to be done in just 48 hours.
To help swell the numbers available to carry out the recall programme for both the accelerator pedal issue and the adjustment to the braking system software on Prius, 40 extra engineers have joined their ranks from Toyota’s Burnaston factory in Derbyshire. These skilled recruits have been prepared to work long hours away from home at short notice in order to help deal with the large number of vehicles needing attention.
At Toyota GB’s headquarters in Surrey, staff were quick to help colleagues in the customer relations department, manning extra phones to respond to an unprecedented number of customer enquiries.