- Toyota has communicated details of the 180,865 affected UK vehicles to the DVLA
- Toyota working with DVLA to identify and contact owners as quickly as possible
- 30-minute repair to take place at Toyota-approved service centres
Toyota today announced it has identified exactly which vehicles are the subject of its accelerator pedal safety recall in the UK. It has also confirmed its plan for the affected vehicles to be fixed at Toyota-approved service centres across the country.
Toyota is already working with the Driver and Vehicle Licensing Agency (DVLA) to identify the owners and registered keepers of the vehicles involved. Once contact details have been obtained, Toyota will communicate the details of the recall fix process as quickly as possible.
Toyota has communicated details of the 180,865 affected UK vehicles to the DVLA. The total is made up of certain models from seven Toyota ranges:
Further to the earlier announcement of those vehicles affected across Europe, Toyota can confirm that, in the UK, manual Aygo models and all versions of RAV4 are not included in the recall. No Lexus models and no other Toyota passenger cars or light commercial vehicles are affected in the UK.
“The safety of our customers is our top priority. We appreciate their concerns and are doing everything we can to deliver a speedy and thorough solution to the issue with the minimum inconvenience,” said Miguel Fonseca, Managing Director of Toyota GB PLC.
“We would like to reassure customers that the potential issue identified with the accelerator pedal only occurs in very rare circumstances. Our recall action is a precautionary measure.”
“At Toyota, we’ve built our reputation on quality, durability and reliability and most importantly trust. We want to rebuild that trust with our customers by effectively working through this issue.”
Toyota’s engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly to eliminate the potential risk of excess friction that could, in rare instances, cause the pedal to stick.
The first shipments of parts required for this fix will begin arriving in the UK next week and Toyota will be in a position to start repairing cars from 10 February.
The repairs will be carried out by qualified Toyota technicians, at Toyota-approved service centres. The procedure should take 30 minutes to complete.
To help provide clear and up-to-date advice and assistance to owners affected by the recall, Toyota is providing additional website and telephone helpline services.
Any customers who have concerns should contact Toyota GB Customer Relations on 0800 1388 744.
Regularly updated information is also available on a dedicated recall information page on the Toyota website at http://www.toyota.co.uk/recall