Toyota Customer Satisfaction Rewarded with Feefo Gold Trusted Service Award

12 February 2021

The immense satisfaction of its new car owners has earned Toyota a Feefo Gold Trusted Service Award. A wealth of positive reviews has been gathered by the independent reviews supplier since Toyota launched its partnership with Feefo in August 2020.

Feefo invites owners to rate their new car in areas such as features and specification, build quality, value for money and fuel economy. It also seeks feedback on the service the brand delivers, including all online and retailer touchpoints alongside the overall buying experience.

Toyota achieved consistently high scores, despite the restrictions on business imposed by the Covid-19 pandemic.  Its average rating was 4.8 out of 5 stars for both categories and the Toyota GT86 excelled as the Toyota model receiving the highest proportion of five-star reviews.  Feefo identified 4,067 positive reviews for Toyota with more than 290 referencing customer service.

“Toyota is part of unique group of automotive companies leading the way in terms of innovation within the automotive industry,” said Steph Heasman, Director of Customer Success at Feefo. “This award recognises the ability of brands like Toyota to adapt to the changing habits of their customers and put their customers truly at the heart of all they do.”

Unedited owner reviews for individual Toyota models can be viewed on the Toyota website at


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Toyota Customer Satisfaction Rewarded with Feefo Gold Trusted Service Award


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