Toyota Enhances the Auto Assured Used Car Scheme

The new Millennium brings improved peace of mind for Toyota drivers when purchasing a used vehicle through the Toyota Auto Assured scheme. From 1 January 2000 Toyota’s Auto Assured scheme offers manufacturer levels of cover on all Toyota vehicles up to seven years of age with no mileage restrictions.

When buying a used car customers are increasingly demanding all the peace of mind benefits associated with a new car purchase which means that Toyota’s reputation for reliability and dependability is no longer enough. Toyota has listened to customers and has responded by offering the same level of cover for used cars as new cars in the ongoing objective to achieve customer delight.

The approved used vehicle Auto Assured programme aims to not only exceed customer expectations, by offering the manufacturer type warranty cover, but also maintain a level of consistency where other key benefits remain unchanged. Auto Assured provides the following benefits:

• 12-Month Toyota Manufacturer Level of Warranty Cover
  A 12-month Toyota Warranty Manufacturer type cover is offered as standard giving used cars the same level of coverage as new cars. This is offered on Toyota vehicles up to seven years old with unlimited mileage. The cover includes 12 months RAC Breakdown and Recovery and 12 months Club Toyota membership for Toyota owners. The warranty includes free MOT test cover.
  (NB Warranty does not cover wear and tear of interior trim, corrosion of the exhaust or batteries).
• 12 Months RAC Breakdown and Recovery
  This is included in the warranty package even if the car has more than 12 months residual manufacturer’s (new car) warranty remaining.
• Free 600 Mile/One Month Inspection following purchase
  The customer is entitled to a free 600 mile/one month inspection for a vehicle bought under the Auto Assured Programme. The check is normally relatively straightforward. If it reveals that any work is necessary, this should be carried out free of charge to the customer. The 600-mile/one month certificate, which is issued with the Owner’s Portfolio Pack at the time of purchase, is stamped.
• RAC Approved Quality Check
  Research proves an RAC endorsement significantly increases customer confidence. The RAC Approved Quality Check and RAC roadside assistance are therefore key to providing greater customer reassurance. Every vehicle sold under the programme must meet the standards specified in the Toyota Auto Assured PDI check which is RAC approved.
• 14 Day Vehicle Exchange Policy
  Every Auto Assured vehicle is sold with a 14 day Vehicle Exchange pledge. The pledge means that if a customer is not entirely satisfied with the vehicle supplied, they can elect to exchange it at the same dealership for another of equal age and value, exclusive of accessories.
• Independent Vehicle Mileage Check (VMC) Ltd
  The Vehicle Mileage Check is a major part of the Auto Assured package. Every participating dealer must verify the mileage of each vehicle sold under the programme. Vehicle Mileage Check Ltd has been established to help dealers comply with the law and carry out the necessary checks cost effectively.

Vince Everard, Toyota Vehicle Re-marketing Manager commented: “A large percentage of the Toyota dealer network endorses the Auto Assured programme by offering a well-balanced user car scheme to Toyota customers. An independent RAC Audit takes place at the participating dealerships each month to ensure the programme proposition is constantly delivered to the customers.”

The move to manufacturer level of cover for Toyota vehicles up to seven years of age with no mileage restrictions provides an increased level of reassurance to customers who purchase a used vehicle through the Toyota Auto Assured scheme.

ENDS