Toyota (GB) PLC (TGB), the national sales and marketing company for Toyota and Lexus in the UK, is pleased to announce changes in its senior management team.
Rob Giles, Director, Customer Services, is moving on secondment to Toyota Motor Europe (TME) in Brussels to take up the role of Head of Value Chain (Europe). His departure will see Rob McKendrick promoted to the customer services directorship from his current role as General Manager, Network Operations. Both changes are effective from 1 January 2023.
Giles has gained expertise across all areas of TGB’s operations since joining the company in 1993. After initially taking on field-based management roles in sales and after sales, he became Franchise Representation Manager then Brand and Retail Manager before being promoted to General Manager, Marketing Communications, in 2002. Further general manager roles followed up to 2013 when he was appointed Director, HR, Corporate Planning, CSR and Legal. He moved to the role of Director, Customer Services, in January 2019.
Giles said: “I’ve enjoyed almost 30 years working with the great people at TGB, experience that is perfect preparation for taking on new challenges developing the value chain strategies for Toyota’s pan-European business.”
Rob McKendrick has been a member of the TGB team since 2008, joining the company as a manager in Area After Sales Manager and subsequently Value Chain. He gained promotion to Head of Business Planning and went on to join the Sales Division in a regional role in 2014 before promotion to General Manager of Network Development in 2016. Following the creation of the business’s Operations Department in 2018, McKendrick moved to the role of General Manager, Network Operations.
McKendrick commented: “Rob has done a fantastic job and I look forward to taking the reins from him and bringing my own experience to the role to deliver services that are industry leading – both for our customers and our business partners.”
Agustín Martín, TGB President and CEO, thanked Giles for his contribution to the business and welcomed McKendrick to his new role. He said: “Rob’s expertise across all areas of the business gives him an excellent foundation on which to help make our European operations ever stronger. It is a pleasure to see someone with his experience, maturity and passion having the opportunity to expand his career at TME and I wish him every success.
“In his work as general manager, Rob McKendrick has demonstrated great skills in developing individuals and building a strong team ethos. With his promotion to director, he will bring considerable experience to the leadership team as we transform our business.”